Hanoi University of Science and Technology
TROY PROGRAM
Lecturer: Dr. Nguyễn Thanh Hương
Student name: ........................................................ Student ID: ........................ Signature: ........................................
| Grade | Signature of lecturer | Signature of supervisor |
|---|---|---|
Note: Students do not allow to use the material, books, mobile phone, computer
I. Please circle on the True or Fault for the following questions: (20 points)
| No. | Statement | ||
|---|---|---|---|
| 1. | Job rotation allows employees to work in different roles or departments without changing their job level. | T | F |
| 2. | Tactical plans focus on the establishment of general goals and the position of the company within its environment | T | F |
| 3. | Improvements in working conditions or supervision may fail to truly motivate employees because they only reduce dissatisfaction rather than increase motivation. | T | F |
| 4. | Departmentalization means assigning one employee to handle all tasks within an organization. | T | F |
| 5. | Evaluating feasibility in planning helps determine whether the plan is realistic and achievable. | T | F |
| 6. | A narrow span of control is ideal when managers want to minimize supervision and be less involved. | T | F |
| 7. | Leadership is understood as the influence from manager to the followers in achieving a vision or a set of goals | T | F |
| 8. | Feedback control is the most desirable type of control because it prevents problems before they occur. | T | F |
| 9. | One positive aspect of organizational expansion is that it leads to increased training costs, which always benefits the company by improving employee skills and efficiency. | T | F |
| 10. | Turnover rate refers to the rate at which employees leave a company and are replaced. | T | F |
II. Please circle on the most right answer to fulfill the blank or to answer the flowing questions (20 points)
11. How does the principle of stability of tenure contribute to organizational effectiveness?
A. It promotes diversity and inclusion
B. It ensures a consistent and stable workforce
C. It encourages rapid employee turnover for fresh perspectives
D. It emphasizes short-term goals over long-term
12. Which of the following is a potential disadvantage of job enrichment?
A. Employees become bored with routine tasks
B. It limits employees' ability to grow
C. It increases the cost of training
D. Employees may feel stressed by too much responsibility
13. How do the majority of managers perceive the role of money (pay) according to Herzberg's two-factor theory?
A. Money is only considered a hygiene factor.
B. Money is only considered a motivation factor
C. Money is irrelevant in the context of Herzberg's theory
D. Money is perceived as both a hygiene factor and a motivation factor.
14. Which skill is NOT essential for an effective planner?
A. Understanding economic, cultural, and social factors
B. Predicting future trends
C. Conceptual skills to connect different factors
D. Memorizing all details of past planning decisions
15. Which of the following best describes "authority" in management?
A. The ability to make friends at work
B. The right to give orders and expect obedience
C. The skill of negotiating salaries
D. The power to refuse work assignments
16. Which of the following best describes Management by Objectives (MBO)?
A. Employees are closely monitored by stakeholders
B. Goals are set collaboratively between employees and managers
C. Only top management decides on objectives
D. It does not involve performance evaluation
17. Which of the following is true about establishing control standards?
A. Standards must be vague to allow flexibility.
B. Standards should be reasonable and achievable in practice.
C. A business can have only one standard system.
D. Control standards are only qualitative, not quantitative.
18. Which of the following is a common basis for departmentalization?
A. Employee hobbies
B. Number of years at the company
C. Functions like marketing or finance
D. Random assignment
19. What does the planning method/process help determine?
A. Whether the planning steps are logical and well-structured
B. Whether employees agree with the plan
C. Whether the plan will succeed 100%
D. Whether the plan avoids all risks
20. According to Maslow, what happens when a need is satisfied?
A. It becomes stronger over time
B. It no longer motivates behavior and is replaced by another need
C. It permanently disappears
D. It leads to frustration
III. Open questions and case study (60 points)
1. What is the planning function? The viewpoint holds that planning is about selecting future courses of action for the business, yet planning must also be flexible. Is this contradictory? Explain and provide an illustrative example. (20 points)
2. Case study: (40 points)
Mr. Nam is a middle manager at TechGrow Solutions, an expanding software company. Recently promoted to oversee the Customer Support Department, he is now responsible for 16 employees, more than double the team size he used to supervise in his previous role. Although Mr. Nam is technically competent and has a strong understanding of customer service protocols, he now struggles with managing such a large team. Some employees report delays in getting his feedback or decisions, while others feel unclear about their individual roles within the department. Communication is becoming inefficient, and team performance is starting to decline.
Mr. Nam realizes that his old management style, personally reviewing each case and decision is no longer effective with a broader span of control. He is unsure how to delegate better and structure the team so that performance and motivation remain high. At the same time, upper management expects quick improvements, as customer satisfaction is one of the company's strategic priorities this quarter.
Question 1.1. What management skills does Mr. Nam need to improve to handle this situation effectively? Support your answer with evidence from the case.
Question 1.2. How can Mr. Nam adjust his leadership style to better manage a larger span of control? Suggest at least two specific actions or strategies he can implement.