Hanoi University of Science and Technology
TROY PROGRAM
Lecturer: Dr. Nguyễn Thanh Hương
Student name: ........................................................ Student ID: ........................ Signature: ........................................
| Grade | Signature of lecturer | Signature of supervisor |
|---|---|---|
Note: Students do not allow to use the material, books, mobile phone, computer
I. Please circle on the True or Fault for the following questions: (20 points)
| No. | Statement | ||
|---|---|---|---|
| 1. | Good and creative management can help compensate for limited natural resources. | T | F |
| 2. | The amount of time spent on the leading function increases as one moves from first line managers to top managers. | T | F |
| 3. | Strengths and opportunities are considered internal factors in SWOT analysis. | T | F |
| 4. | Departmental objectives are aligned with the overall organizational goals. | T | F |
| 5. | Rules are standing plans that specify required actions with no room for interpretation, unlike policies which are broader and allow flexibility depending on the situation. | T | F |
| 6. | In the bottom-up approach, planning is controlled exclusively by top management without input from lower-level employees. | T | F |
| 7. | Self actualization is one of needs belong to low level in the Maslow's needs hierarchy theory. | T | F |
| 8. | Managers should focus more on developing the external labor forces rather than internal ones. | T | F |
| 9. | The principle "Subordination of individual interest to the general interest" helps promote unity and ethical behavior in an organization. | T | F |
| 10. | Job enlargement involves increasing an employee's responsibilities by assigning them to a higher-level role. | T | F |
II. Please circle on the most right answer to fulfill the blank or to answer the flowing questions(20 points)
11. According to Fayol's managerial principles, what does the "Unity of command" state?
A. Employees take orders from multiple supervisors
B. Employees follow one direct superior to avoid confusion.
C. Employees make decisions without supervision.
D. Managers supervise only one employee at a time.
12. What is one of the positive effects of downsizing on an organization?
A. Increased hiring opportunities
B. Cost reduction and improved financial position
C. Increased workload for employees
D. Decreased morale among employees
13. The statement from Amazon "To build a place where people can come to find and discover anything they might want to buy online" is an example of:
A. Mission
B. Strategy
C. Policy
D. Program
14. Which of the following statements is NOT a characteristic of well-constructed objectives:
A. Specific, measurable
B. Realistic, aligned with the organization's capabilities
C. Clear time frame
D. Written as actions, not results
15. Which of the following options represents a strength of the company?
A. High labor productivity
B. Untapped market potential
C. Favorable tax policies on raw materials
D. Increased government inspections
16. Which following factor is NOT belong to the external environment of an organization:
A. Inflation
B. Competitors
C. Trade Union of a company
D. Customers
17. Controlling function is defined as the process of:
A. Measuring actual performance based on set objectives
B. Identifying new market opportunities
C. Developing new products
D. Increasing employee salaries
18. Which of the following best describes the transition from the "melting pot" idea to "celebration of difference"?
A. From blending cultures into one to appreciating each culture's uniqueness
B. From workplace diversity to complete cultural separation
C. From reducing conflicts to enforcing a single cultural identity
D. From hiring diverse employees to focusing only on one dominant culture
19. Which leadership method involves educating employees about the company's reputable traditions, thereby influencing their efforts through awareness?
A. Administrative
B. Educational
C. Economic
D. Advisory
20. Which of the following statements best reflects the core idea of Herzberg's Two-Factor Theory?
A. The opposite of satisfaction is dissatisfaction.
B. Motivation and satisfaction are based on salary alone.
C. Job satisfaction and job dissatisfaction are caused by different sets of factors.
D. Employees are always motivated when they are not dissatisfied.
III. Open questions and case study (60 points)
1. What is the planning function? The viewpoint holds that planning is about selecting future courses of action for the business, yet planning must also be flexible. Is this contradictory? Explain and provide an illustrative example. (20 points)
2. Case study: (40 points)
Ms. Linh is the team leader of the customer service department at a medium-sized company. Recently, she has noticed that her team members have shown signs of reduced motivation: they are less enthusiastic, often late for work, and the quality of customer interactions has noticeably declined. Despite making efforts to encourage and support the team, such as sharing shifts fairly, recognizing individual contributions, and trying to build a more positive work environment, Ms. Linh feels that the overall atmosphere remains tense and uninspired.
The company's budget is tight, and Linh does not have the authority to increase salaries or offer financial bonuses. However, she still wants to find ways to motivate her team and boost their morale. Meanwhile, the company's upper management has also noticed the decline in performance and is considering solutions to improve the team's productivity and job satisfaction.
Question 2.1. What should Linh do to motivate her team, given her current level of authority?
Question 2.2. If Linh were an upper-level manager, which leadership styles should she adopt to improve the motivation and morale of the customer service team?